Refund policy

PROCESSING OF RETURNS

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your returned  item must be in the same condition that you received it, unused and in its original packaging.  To start a return, please contact us at [email protected] 

DAMAGES AND PRODUCT ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

EXCEPTIONS / NON-RETURNABLE ITEMS

Certain types of items cannot be returned, like special orders or personalized items. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns of gift cards.

EXCHANGES

The fastest way to ensure you get the product you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 REFUNDING

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.  If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund. Please note that you will not be reimbursed for the original shipping charges. 

POSTAGE

We are not responsible for any postage fees associated with the return of your item. We cannot take responsibility for lost packages, so please make sure you booked traceable/registered shipping service.

SPECIFIC INQUIRIES AND QUESTIONS

You can always contact us for any return or refund related question at [email protected]